Shipping & Delivery Policy

1. How the service is delivered

• The service is delivered online, through your web browser at https://sitedesk.zxnova.com and through our mobile app.
• Your workspace is created instantly when you sign up, and the free trial starts at once.
• After a successful payment, your plan is activated immediately (usually within a few seconds). You receive a payment confirmation by email.
• Your team members get access through the login details you create for them in the app.

2. If activation is delayed

In rare cases a payment confirmation from the bank or payment gateway can take a few minutes. If your plan is not active within 1 hour of a successful payment, email saurabh@zxnova.com or WhatsApp +91 63593 22504 with your payment ID and we will activate it manually within 24 hours, or refund you under our Refund & Cancellation Policy.

3. Service area

The service is available worldwide wherever internet access is available. Customers in India pay in INR through Razorpay; customers outside India pay in USD through PayPal.

4. Optional setup and custom work

Free setup calls are delivered online by video or phone at a time you book. Custom portal or development work is delivered online according to the timeline agreed in its written quote.

5. Contact