Refund & Cancellation Policy

1. Free trial

Every new workspace gets a 14-day free trial with all features. You are not asked for card details and you are never charged for the trial.

2. Cancellation

• Plans are paid in advance for one month or one year. We do not renew automatically and we do not store your card details, so there is nothing to cancel to stop future charges.
• If you do not renew, your plan simply ends at the end of the paid period. Your data is kept safely for at least 90 days so you can renew or export it.
• To close your workspace and have your data deleted, email saurabh@zxnova.com from the Account Owner's email address.

3. When you can get a refund

• 7-day money-back on your first payment: if you are not satisfied, request a refund within 7 days of your first payment for a workspace (monthly or yearly) and we refund it in full.
• Duplicate or excess payment: if you were charged twice or more than the plan price, we refund the extra amount in full.
• Payment taken but plan not activated: if money was debited but your plan did not become active and we cannot fix it within 48 hours, we refund in full.
• Long outage: if the Service is unavailable for more than 72 continuous hours because of a fault on our side, we offer a free extension or a proportionate refund for the lost days.

4. When refunds are not given

• Renewal payments after the first payment, once the 7-day window has passed (except in the cases above).
• Unused days of a period that has already started, if you decide to stop using the Service.
• Workspaces suspended for breaking our Terms & Conditions.
• Setup or custom development work delivered under a separate quote (these follow that quote's terms).

5. How to request a refund

1. Email saurabh@zxnova.com or WhatsApp +91 63593 22504 with your workspace name, the payment date and the payment ID shown in Plan & billing.
2. We reply within 2 working days and confirm whether the refund is approved.
3. Approved refunds are sent to the original payment method (UPI, card, net banking or PayPal). Razorpay refunds usually reach you in 5–7 working days; PayPal refunds in 3–5 working days, depending on your bank.

6. Plan changes

Moving to a bigger plan takes effect after you pay for it; the new period is added after your current one, so no paid days are lost. Moving to a smaller plan applies from your next renewal.

7. Contact